--- title: How do I contact potential car share matches? description: "This help guide will walk you through the the process of messaging other members through Liftshare.com. Important: As a security measure we are unable to provide members with contact details of anothe" --- [Skip to content](https://hub.liftshare.com/en/knowledge/how-do-i-contact-potential-car-share-matches#main-content) English Show submenu for translations [Contact us](https://hub.liftshare.com/en/knowledge/kb-tickets/new?hsLang=en) ![MW Logo Colour and Black Text crop.png\]](https://hub.liftshare.com/hs-fs/hubfs/MW%20Logo%20Colour%20and%20Black%20Text%20crop.png?height=40&name=MW%20Logo%20Colour%20and%20Black%20Text%20crop.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://hub.liftshare.com/en/knowledge/kb-tickets/new) - Go to liftshare.com Go to liftshare.com Hi, how can we help today? - There are no suggestions because the search field is empty. 1. [Member User Guide](https://hub.liftshare.com/en/knowledge?hsLang=en) 2. [Liftshare.com web platform](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en) 3. [My matches](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#my-matches) # How do I contact potential car share matches? ### How to contact another user? Created by: Amy Young ### About this guide This help guide will walk you through the the process of messaging other members through [Liftshare.com](https://Liftshare.com). **Important:** As a security measure we are unable to provide members with contact details of another member until a request to share has been accepted. If a member has a contact number associated with their account, then these details will be included in the confirmation email sent to both parties **when a request to share has been accepted**.  ### How to message another member from their journey details page **Note:** The following process assumes that you have already **[added a journey](https://hub.liftshare.com/en/knowledge/how-to-add-a-journey?hsLang=en)** to your account. If you don't already have a journey on your account please make sure you **[add a journey](https://hub.liftshare.com/en/knowledge/how-to-add-a-journey?hsLang=en)** first. 1. Click the **My Journeys** link from the top of the webpage to access the My Journeys page:![](https://hub.liftshare.com/hubfs/Knowledge%20Base%20Import/s3_amazonaws_comcdn_freshdesk_comdatahelpdeskattachmentsproduction31020011132originaltRBr_KZIY1CdAM3WpCLDH7xA5-9uVxxd0Q.png) 2. From the My journeys page, click **Find matches** against the journey you want to find a match for. ![](https://hub.liftshare.com/hubfs/Knowledge%20Base%20Import/s3_amazonaws_comcdn_freshdesk_comdatahelpdeskattachmentsproduction31020011215originalU8MvgHlJ0U3rfqEpxnDlTha5QWJsQoO4lw.png) 3. This will load your matches for your journey. Once you've found a **suitable match** click on their **journey** to open their **journey detail page**.![](https://hub.liftshare.com/hubfs/Knowledge%20Base%20Import/s3_amazonaws_comcdn_freshdesk_comdatahelpdeskattachmentsproduction31020011471originaliPq3xgiQIR9M4jSDfiZDO5_YPLgf7mgLew.png) 4. Click the **Message** button in the section **about your match**. ![](https://hub.liftshare.com/hubfs/Knowledge%20Base%20Import/s3_amazonaws_comcdn_freshdesk_comdatahelpdeskattachmentsproduction31020011811originalxrsplELVwgmPLYXJ2-seF4qAM2wbWwZepg.png) 5. A message box will appear. Enter in your message, and when done, click the **Send message** button.![](https://hub.liftshare.com/hubfs/Knowledge%20Base%20Import/s3_amazonaws_comcdn_freshdesk_comdatahelpdeskattachmentsproduction31020011691originalzHjqDX_uJ32Eyxhm9PaeDJnk-6jerH8YtQ.png) 6. Your message will then be submitted and your potential **match will be notified** that they have a new message on their account. A record of all messages you send to other members can be viewed from the **Messages** tab**.** From here it's easy to send follow up messages and even **Ask to share** once you are happy to form a team. ![](https://hub.liftshare.com/hubfs/Knowledge%20Base%20Import/s3_amazonaws_comcdn_freshdesk_comdatahelpdeskattachmentsproduction31020012493originalV8jACoQxLKgb2sMzm8vyR1Ml28UYMvv0wA.png)              ### How are members notified when I send messages? When you send a message to another member, Liftshare will **immediately notify** this member via email that they have a new message. If after **5 hours** the member does not reply to your message, another email notification is sent. Liftshare sends further reminders to the member after **24 hours** and **48 hours,** if they have still not responded.  **Important:** As a **security measure** we are unable to provide members with **contact details** of another member until a request to share has been accepted. If a member has a contact number associated with their account, then these details will be included in the confirmation email sent to both parties **when a request to share has been accepted**. ### Got more questions? We're here If you have any other questions, why not raise a [ticket](https://share-eu1.hsforms.com/1cLKG6mIXS6Cl40VsMyX3cQ2dgfw7) and someone from our team will be able to help. Travel Happy!  **Your Liftshare Team** - [Frequently asked questions](https://hub.liftshare.com/en/knowledge/frequently-asked-questions?hsLang=en) - [Liftshare.com web platform](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#main-content) - [My account](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#my-account) - [My journeys](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#my-journeys) - [My matches](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#my-matches) - [Liftshare teams & permits](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#liftshare-teams-permits) - [Mobilityways app - Liftshare](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#main-content) - [My account](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#my-account) - [My journeys](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#my-journeys) - [My matches](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#my-matches) - [Liftshare teams & permits](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#liftshare-teams-permits) - [Mobilityways app - CommuteBoost](https://hub.liftshare.com/en/knowledge/mobilityways-app-commuteboost?hsLang=en) [![Chill listening crop-3](https://hub.liftshare.com/hs-fs/hubfs/Liftshare_Blue_RGB%20png%20transparent-1.png?width=57&height=24&name=Liftshare_Blue_RGB%20png%20transparent-1.png "Chill listening crop-3")](http://liftshare.com) Liftshare - The free-to-use journey matching platform for the public. 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