--- title: I can't activate my account description: This help guide will walk you through the process of activating your Liftshare account after registering on the Liftshare site as well as troubleshooting steps in the event that your activation email --- [Skip to content](https://hub.liftshare.com/en/knowledge/i-cant-activate-my-account#main-content) English Show submenu for translations [Contact us](https://hub.liftshare.com/en/knowledge/kb-tickets/new?hsLang=en) ![MW Logo Colour and Black Text crop.png\]](https://hub.liftshare.com/hs-fs/hubfs/MW%20Logo%20Colour%20and%20Black%20Text%20crop.png?height=40&name=MW%20Logo%20Colour%20and%20Black%20Text%20crop.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://hub.liftshare.com/en/knowledge/kb-tickets/new) - Go to liftshare.com Go to liftshare.com Hi, how can we help today? - There are no suggestions because the search field is empty. 1. [Member User Guide](https://hub.liftshare.com/en/knowledge?hsLang=en) 2. [Liftshare.com web platform](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en) 3. [My account](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#my-account) # I can't activate my account ### How to activate my account? Created by: Amy Young ### About this guide This help guide will walk you through the process of activating your Liftshare account after registering on the Liftshare site as well as troubleshooting steps in the event that your activation email doesn't arrive. **Important:** Members will not be able to use or navigate through their account until their account has been activated. ### How to activate my account 1. After signing up for a Liftshare account you will be sent an activation email to the email address you registered with. To activate your account click the **"Activate my account"** button in that email:![](https://hub.liftshare.com/hubfs/Knowledge%20Base%20Import/s3_amazonaws_comcdn_freshdesk_comdatahelpdeskattachmentsproduction31019981959originalU0fdoPs8G4wOOBEoeNnFW1iQk-cjrXU3Ig.png) ### What should I do if I haven't received an activation email? If you can't see the email in your inbox try the following troubleshooting steps. - Check your **spam** or **junk folder**. - Check your **email address is correct,** read our guide on **[updating your account details](https://hub.liftshare.com/en/knowledge/i-need-to-change-my-account-details-as-they-have-changed?hsLang=en)** - Contact Liftshare by submitting a **[ticket](https://share-eu1.hsforms.com/1cLKG6mIXS6Cl40VsMyX3cQ2dgfw7)** - one of our team will be able to help.              ### Got more questions? We're here If you have any other questions, why not raise a [ticket](https://share-eu1.hsforms.com/1cLKG6mIXS6Cl40VsMyX3cQ2dgfw7) and someone from our team will be able to help. Travel Happy!  **Your Liftshare Team** - [Frequently asked questions](https://hub.liftshare.com/en/knowledge/frequently-asked-questions?hsLang=en) - [Liftshare.com web platform](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#main-content) - [My account](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#my-account) - [My journeys](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#my-journeys) - [My matches](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#my-matches) - [Liftshare teams & permits](https://hub.liftshare.com/en/knowledge/liftshare-com-web-platform?hsLang=en#liftshare-teams-permits) - [Mobilityways app - Liftshare](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#main-content) - [My account](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#my-account) - [My journeys](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#my-journeys) - [My matches](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#my-matches) - [Liftshare teams & permits](https://hub.liftshare.com/en/knowledge/mobilityways-app-liftshare?hsLang=en#liftshare-teams-permits) - [Mobilityways app - CommuteBoost](https://hub.liftshare.com/en/knowledge/mobilityways-app-commuteboost?hsLang=en) [![Chill listening crop-3](https://hub.liftshare.com/hs-fs/hubfs/Liftshare_Blue_RGB%20png%20transparent-1.png?width=57&height=24&name=Liftshare_Blue_RGB%20png%20transparent-1.png "Chill listening crop-3")](http://liftshare.com) Liftshare - The free-to-use journey matching platform for the public. Copyright © 2026, Mobilityways Limited