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CommuteBoost Troubleshooting

Try manual logging

If your journeys are not uploading, start by trying manual logging. This helps you check whether your journey is being recorded correctly.

Turn on manual logging
  1. Open the home screen and go to CommuteBoost.
  2. Tap the cog icon to open Location settings.
  3. Make sure all permissions are showing green.
  4. Select Manual under Logging mode.
  5. Return to the home screen and tap Start logging.
You will be taken to a map showing your journey as it records.
 

What the line colours mean
  • Yellow: this part of the journey has been recorded on your device but has not uploaded yet.
  • Green: this part of the journey has uploaded successfully.
If the line stays yellow, check that you have an internet connection.


If you do not see any journey lines
  1. Go back to Location settings using the cog in CommuteBoost.
  2. Tap Troubleshooting and follow the steps for Android or iPhone.
If the issue still is not fixed, scroll to the bottom of the troubleshooting guide and tap Send us your logs.

Please include a short description of what you were trying to do when the issue happened.
 

Troubleshooting – Android

Please follow these steps to get CommuteBoost working on Android:

  1. Update the App

    1. Open Google Play Store.

    2. Search for Mobilityways.

    3. Tap Update if available

  2. Check Location Settings
    1. Go to Settings → Location.
    2. Ensure Location is toggled ON.
    3. Tap App permissions → Mobilityways.
    4. Select Allow all the time.
    5. Ensure Precise location is enable
  3. Check Physical Activity Permission
    1. Go to Settings → Apps → Mobilityways → Permissions.
    2. Confirm Physical activity is set to Allow.
  4. Disable Battery Optimisation
    1. Go to Settings → Apps → Mobilityways → Battery.
    2. Tap Battery optimisation.
    3. Select Not optimised for Mobilityways.
    4. Also, turn off Power Saving Mode under Settings → Battery

      Note: If the Mobilityways app is using too much battery, switch from background logging to manual logging.
  5. Enable Background Data
    1. Go to Settings → Apps → Mobilityways → Mobile data.
    2. Ensure Allow background data usage is toggled ON.

Troubleshooting – iPhone

Please follow these steps to get CommuteBoost working on iPhone:

  1. Update the App
    1. Open the App Store.
    2. Tap your profile icon (top right).
    3. Scroll to Available Updates.
    4. Find Mobilityways and tap Update (or tap Update All).
  2. Check Location Settings
    1. Go to Settings → Privacy & Security → Location Services.
    2. Ensure Location Services is ON.
    3. Scroll down and tap Mobilityways.
    4. Set Allow Location Access to Always.
    5. Turn Precise Location ON
  3. Check Motion & Fitness Permission
    1. Go to Settings → Privacy & Security → Motion & Fitness.
    2. Turn Fitness Tracking ON (if it’s off).
    3. Ensure Mobilityways is toggled ON in the app list.
  4. Disable Low Power Mode
    1. Go to Settings → Battery.
    2. Turn Low Power Mode OFF

      Note: If the Mobilityways app is using too much battery, switch from background logging to manual logging.
  5. Ensure Background Activity is Allowed
    1. Go to Settings → General → Background App Refresh.
    2. Ensure 섭Background App Refresh** is ON.
    3. Tap Background App Refresh and select Wi-Fi & Mobile Data.
    4. Scroll down and ensure Mobilityways is toggled ON
    5. Also check: Settings → Mobile Service → Mobilityways → ensure Mobile Data is ON